Frequently Asked Questions

1. Asher and  Tito: 

Tito will be your personal onsite concierge. He will be at the house when you arrive. Therefore, he can help you with anything that you might need during your stay. From taxis, to dinner reservations, or groceries, to outings, he is there for you. Tito will provide you with his phone number once you meet him. So, you can call or text him anytime for anything you might need.

Asher will also always be available via whatsapp only. Please download this free app. It lets you make video or audio calls or send texts for free over a wifi network. This way you can always stay in touch. You can call or text Asher anytime at: +1 (415) 519-2630

2. Keys: 

There are two keychains to the front door for our guests to use. One of them has a remote control for the alarm, both of them have a wooden magnet pads attached to the keychain. *There is a $500 charge for a lost keychain and or a lost key.

3. Magnet System:

The Garden House has an energy saving system similar to many hotel rooms. Each keychain has a wooden pad with a magnet in it. This magnet needs to be placed on the magnet pad located next to the alarm control panel. If the wooden magnet pad is not attached, then the lights in the upper floors and the air conditioners will not work.

4. Alarm: 

Please always turn the alarm on when you leave the house and when you go to bed. To set the alarm when you go to sleep, you should set the alarm by using the remote control on the keychain. You can press the button that has the man in between the parenthesis. This will arm all of the magnets on the doors and windows, but leave the motion sensors off. To set the alarm to leave the house using the remote control, you can push the button that has the lock symbol. To turn off the alarm using the remote control, you can push the button that has the unlock symbol.

To set the alarm using the keypad in the house, you can enter the code 1379 after everything is closed (when all the doors and windows are closed, you will get a green color in the check box on the alarm control panel). To turn off the alarm using the control panel, you can enter the same code. When the alarm is set it will beep once, when you turn it off it will beep twice. 

5. Internet: 

There are two internet networks in the house; Cable Tica which is the strongest downstairs, and Garden House which works best upstairs, both networks have the same password: gardenhouse

6. Telephone: 

There is one telephone in the bar area. This phone works like a hotel phone. You can dial “9” to get an outside line and then you can make any local calls. If you need to call the internal Tulemar shuttle van then you can dial “0” from this phone to call for the shuttle to pick you up at the house.

7. Tulemar Shuttle: 

The shuttle is free for our guests. It will take you down to the beach or anywhere within the condominium

8. Tulemar Beach: 

There is a concierge named David, he can help you get beach towels, chairs, umbrellas, kayaks etc. All of this is free for our guests. Down at the beach there is a telephone to call the shuttle to come and pick you up.

9. Restaurants within the Condominium: 

There are two restaurants that are both run by the Tulemar Resort (formerly known as Buena Vista). You  can go up to their offices by the main entrance of the condominium to open up a credit voucher so that you can charge food and beverages from the on site restaurants to the house. There is one restaurant located at the family pool. This restaurant serves breakfast, lunch and dinner and they normally also offer room service to our house. There is also a bar located down at the Tulemar beach. You can also order food down at the beach from the restaurant located at the family pool. 

10. Mayra: 

Mayra is our wonderful maid, she works from 7am to 3pm Monday through Saturday. She helps you to do their laundry, dishes, and keep the house tidy.

11. Laundry: 

In each closet there should be a linen laundry bag. You can put your dirty clothes in these bags and then Mayra will wash the clothes daily and put them back on the beds in the afternoons. Only Mayra has access to the laundry room at the Garden House.

12. Pool towels: 

These are the brown towels located in a basket in the living room

13. Beach towels: 

Down at the Tulemar beach we have beach towels for you to use. Please do not bring the house towels down to the beach, and please do not take the beach towels up to the house.

14. Safes: 

There are safes in each bedroom. Please place your valuables in the safes. 

15. Safety: 

Please lock all the doors and windows at night when you go to bed and also when you leave the house.

16. Construction in front of the house: 

Our neighbors are building a house in front of us. They do have strict hours that they are allowed to work, the hours are below. If for some reason the hours are not being followed please let me know. The workers are allowed to work from 7am to 6pm Monday through Friday. But they are not allowed to make any loud construction noise from 7am to 8am or from 5pm to 6pm. And the workers should not be on site before 7am or after 6pm.

18. Pool:

The pool lights are on a timer. They should turn on at 6pm and turn off at 10pm. The pool has two pumps, one for the main pool area and one for the infinity edge. The infinity edge pump runs from 10am to 5pm. The other pump has similar hours. So when the infinity pump is not running the pool water level will be a few inches below the infinity edge.

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